2nd Annual Enhancing Patient Experience with Digital Innovation

In-Person / Hybrid Event

January 30 – 31, 2023 | Miami, FL (Venue TBC)
09:00 – 17:00 Eastern Standard Time


Event starts in


Digital Innovators leading the way forward!

Following the successful conclusion of our inaugural virtual conference last year, we’re proud to bring you the 2nd annual edition of the Enhancing Patient Experience with Digital Innovation as an in-person/ hybrid conference on January 30 – 31, 2023 in the Magic city – MIAMI, Florida! The 2021 virtual edition witnessed over 20 key healthcare & tech speakers, over 250 logged in participants and over 10 leading sponsors & partners.

Two years on, health systems in many parts of the world continue to face daunting challenges in tackling new surges & restrictions of COVID-19 while maintaining ongoing patient care. More than ever, there’s a need to balance short-term crisis management with long-term planning to make health systems fit for the future. The pandemic has brought forth new truths! Healthcare consumer confidence has been shaken and trust is more important than ever. A recent Covid19 health experience survey revealed that 64% of patients are likely—or highly likely—to switch to a new health system if their expectations are not met regarding sanitary and safety protocols, access to up-to-date information and the availability of virtual care options. Organizations must rebuild trust with consumers by alleviating causes of friction in the patient experience and enhancing virtual care options.

While much has changed in healthcare recently, what is ultimately important to patients – access, connection, caring, good communication and positive outcomes – has not changed. The remarkable digital innovations introduced in healthcare in the last few years, accelerated by the pandemic, are all meant to improve healthcare. But more attention needs to be given to the patients’ point of view of these innovations. There is not a great deal of evidence that the multitude of digital innovations out there have actually improved the patient’s experience – from their point of view. The medical center & tech case studies presented in this conference are instances where the digital innovation has been both – technologically successful as well as an improvement from the patients’ view for the things that are of enduring importance.

The conference aims to put those in healthcare in direct contact with other healthcare organizations and firms that will tell their stories of using digital innovations to improve the experience of their patients. It will attract attendees who are in positions of responsibility within their healthcare organizations for the patient experience, clinical services, IT and operations. Many new digital innovations such as clinical chatbots, AI, patient engagement, rounding tools, wearable devices, telehealth, health apps etc. are striving to improve processes and enhance the patient journey.

Key Speakers

Airica Steed
Airica SteedExec. VP & Chief Operating Officer
Sinai Health System
Judith Toski-Welsh
Judith Toski-WelshAssociate Chief Experience Officer
Cleveland Clinic
Vishal Bhalla
Vishal BhallaSVP Enterprise Chief Experience Officer, Market CHRO
Atrium Health
Brian Carlson
Brian CarlsonVice President Patient Experience
Vanderbilt University Medical Center
Jonathan Sonis
Jonathan SonisMD, Chair of Quality and Safety, Assistant Professor of Emergency Medicine, Harvard Medical School
Dept. of Emergency Medicine, Massachusetts General Hospital
Ben White
Ben WhiteMD, Director, Center for EM Innovation Director of ED and Virtual Observation
MGH Emergency Medicine
Patricia M. Rosello
Patricia M. RoselloCorporate Vice President and Chief Patient Experience Officer
Baptist Health South Florida
Connie Barrera
Connie BarreraCorporate Director & CISO
Jackson Health System
Lynn Charbonneau
Lynn CharbonneauDirector, Patient Relations and Guest Services
Tampa General Hospital
Nicole Cable
Nicole CableChief Experience Officer
Shannon Connor Phillips, MD, MPH
Shannon Connor Phillips, MD, MPHVice President, Region Chief Medical Officer, Ambulatory Care
President, Intermountain Medical Group – UT
Jason Dupuis
Jason DupuisChief Experience Officer
PM Pediatric Care
Toya Gorley
Toya GorleyImprovement Advisor
NRC Health

Participating Organizations

Key Themes

  • Patient Experience Improvement in the post pandemic era
  • Agility is Crucial: Volume to Value, Quality, Experience & Patient Safety
  • Enhancing Patient Engagement -Making Patient Experience Intuitive
  • Capitalizing on AI and digital innovation to do MORE with LESS!
  • Case Study: Leveraging conversational AI to personalize PX
  • Employing Evidence Based Practices
  • Supporting front line workers in delivering superior Patient Experience
  • Patient Financial Experience: Helping Patients Pay!
  • Role of Leadership in Delivering Exceptional PX
  • Tele-health &Telemedicine – Delivering at your Doorstep
  • Big Data to the rescue – driving positive patient experience outcomes with a proactive approach
  • Addressing the issue of Social Determinants of Health
  • Cybersecurity in the age of hyper connectivity: Securing the personalized patient experience
  • Democratization of Healthcare: Transforming the healthcare System to be More Just and Equitable
  • Healthcare 4.0 – Exploring the healthcare metaverse

Conference Highlights

Interactive Live Sessions

Hear from our healthcare & tech leaders in-person or online. Schedule sessions with a virtual agenda and have in-depth interactions, Q&A, polls etc.

Engagement & Networking Experience

Meet & greet with speakers, participants and sponsors in-person or through our online networking lounge.

Expo Booths

Connect, learn & engage with our sponsors and tech experts through their exhibit booths. View product catalogues, videos, demos and a host of features and see how their solutions can help your organization.

One-on-One meetings

Schedule one-to-one meetings in-person with the participants of your choice; have strategic appointments & build new connections.

Seamless Registrations

With a quick & easy online registration process; sign up with few details and gain access to the conference.

Here’s what attendees had to say about our inaugural EPXDI event:

“Well organized event and rich content from SME’s from multiple dimensions in our healthcare space. Thanks for having these very diverse set of healthcare technology colleagues share their experience, innovation, and creativity with the group.”

Cipher Health

“Great content and insightful presentations from speakers. Indeed a great learning & networking experience!”

Queen’s Medical Center

“Well organized event! Keen to connect with your speaker about our digital program”

Edward-Elmhurst Health

Sponsors & Partners

Glimpses from the inaugural Virtual edition

Inaugural edition in numbers

Speakers & Panellists
Logged in Participants
Sponsors & Partners
Day Virtual Summit

Past Sponsors & Partners