Enhancing Patient Experience with Digital Innovation


October 13 -14, 2021
13.00 to 17.00 Eastern Time (U.S. / Canada)

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Digital Innovators making all the difference!

The virtual conference aims to put those in healthcare in direct contact with other healthcare organizations and firms that will tell their stories of using digital innovations to improve the experience of their patients.

The conference will attract attendees who are in positions of responsibility within their healthcare organizations for the patient experience, clinical services, IT and operations. Many new digital innovations such as clinical chatbots, AI, patient engagement, rounding tools, wearable devices, telehealth, health apps etc. are striving to improve processes and enhance the patient journey.

Key Speakers

Susannah L. Rose
Susannah L. RosePhD, Associate Chief Experience Officer and Director of Research, Office of Patient Experience, Clinical Transformation
Cleveland Clinic, Cleveland, OH
Richard Evans
Richard EvansSenior Vice President - Patient Services & Chief Experience Officer
New York-Presbyterian Hospital, New York, NY
Steve Lindsey
Steve LindseyMBA, Innovations Partnership Alliance, Senior Program Director
Banner Health, Phoenix, AZ
Ralph Muller
Ralph Mullerformer Chief Executive Officer
University of Pennsylvania Health System, Philadelphia, PA
Angelique Richard
Angelique RichardPhD, RN, CENP, Senior Vice President of Hospital Operations and Chief Nursing Officer
Rush University System for Health and Rush University Medical Center, Chicago, IL
Elise Gentile
Elise GentileMS, APN, CPNP Pediatric Nurse Practitioner
Advocate Children’s Hospital, Oak Lawn, IL
Shonda Vink
Shonda VinkEpic Senior Consultant
Columbus, OH
Bradley Crotty,
Bradley Crotty,MD MPH, Chief Digital Engagement Officer
The Froedtert & Medical College of Wisconsin, Milwaukee, WI
Francis Fullam
Francis FullamAssistant Professor - Health Systems Management
Rush University Medical Center, Chicago, IL (Conference Coordinator)

Participating Organizations

Key Themes

  • COVID-19 Pandemic: Barrier or Accelerator to Patient Experience Improvement

  • Proven Digital Technologies that have improved Patient Satisfaction scores
  • Executing Innovation: no matter how sophisticated the technology, if it does not work for clinicians and patients, it will not be adopted.
  • Agility is Crucial: Volume to Value, Quality, Experience & Patient Safety
  • Enhancing Digital Patient Engagement
  • Driving Smarter Health Systems
  • Digital Maturity: Advancing Interoperability, Outcomes, and Resilience

Virtual Conference Highlights

Interactive Live Sessions

Hear from our healthcare & tech leaders live, schedule sessions with a virtual agenda and have in-depth interactions via live chat, Q&A, polls etc.

Engagement & Networking Experience

Meet & greet with speakers, participants and sponsors through our networking lounge; feel closer to an in-person event.

Virtual Expo Booths

Connect, learn & engage with our sponsors and tech experts through their virtual booths. View product catalogues, videos, demos and a host of features and see how their solutions can help your organization.

One-on-One meetings

Schedule one-to-one meetings with the participants of your choice through the interactive virtual platform; have strategic appointments & build new connections.

Seamless Registrations

with a quick & easy online registration process; sign up with few details and gain access to the conference.

Sponsors & Partners

Preliminary Conference Program

Day 1 – Oct, 13 (Eastern Time)

1:00 PM : Welcome and Introductions – BII World

1:10 PM : Conference Overview – the enduring patient experience

While much has changed in healthcare recently, what is ultimately important to patients – access, connection, caring, good communication and positive outcomes – has not changed. The remarkable digital innovations introduced in healthcare in the last few years, accelerated by the COVID-19 crisis, are all meant to improve healthcare. But more attention needs to be given to the patients’ point of view of these innovations. There is not a great deal of evidence that the multitude of digital innovations have actually improved the patients experience – from their point of view. The medical center & tech case studies presented in this conference are instances where the digital innovation has been both – technologically successful as well as an improvement from the patients’ view for the things that are of enduring importance.

Professor Francis A. Fullam,
Rush University Medical Center, Rush University Medical Center, Chicago, IL

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