Overview

Conference Overview – the enduring patient experience

While much has changed in healthcare recently, what is ultimately important to patients – access, connection, caring, good communication and positive outcomes – has not changed. The remarkable digital innovations introduced in healthcare in the last few years, accelerated by the COVID-19 crisis, are all meant to improve healthcare. But more attention needs to be given to the patients’ point of view of these innovations. There is not a great deal of evidence that the multitude of digital innovations have actually improved the patients experience – from their point of view. The medical center & tech case studies presented in this conference are instances where the digital innovation has been both – technologically successful as well as an improvement from the patients’ view for the things that are of enduring importance.

Digital Innovators making all the difference!

The COVID-19 pandemic underscored the need for new and innovative technologies, forcing the industry to adopt new digital health tools. While many health plans and providers have embraced virtual services as an opportunity to improve outcomes and reduce costs of care, the day-to-day implementation may not be living up to its promise. Some physicians have trouble integrating these new tools and services into their clinical workflows, while others may face cumbersome experiences. Further complicating the issue are concerns among patients regarding adaptability, data privacy, security, and trust. To harness this momentum, those involved in healthcare must make sure they are addressing such concerns by meeting patients where they are and building trust from the ground up. This approach fosters widespread adoption of services and creates a patient-centered digital experience. This conference aims to cover both – the leading technological trends as well as the human side of implementing these technologies with healthcare staff and patients.

Join us at the
Enhancing Patient Experience with Digital Innovation Virtual Summit 2021

to unfold the new & exciting experience innovations promising person-centric care delivery in the post pandemic era.