Francis Fullam
Francis FullamAssistant Professor - Health Systems Management
Rush University Medical Center, Chicago, IL (Conference Coordinator)

Mr. Fullam enjoys research, teaching and education on patient experience (PX). Research interests on PX have covered topics of reducing lawsuits; impact of HCAHPS; improving doctor-patient communication; the effect of the built environment; opioid crisis and pain. He began working with the Picker Institute in 1989 at University of Chicago Hospitals and led the University HealthSystem Consortium effort to develop the proto-mail version of HCAHPS based on the original telephone version. He established the first graduate course on PX at an academic medical center in 2015. He is co-author of a chapter on patient surveys in, Handbook of Health Survey Methods, John Wiley & Sons, 2014. He is a frequent journal reviewer and national speaker on PX. BA, Colgate University; MA, University of Chicago. Assistant professor, Health Systems Management, Rush University @francis_fullam