Susannah L. Rose
Susannah L. RosePhD, Associate Chief Experience Officer and Director of Research, Office of Patient Experience, Clinical Transformation
Cleveland Clinic, Cleveland, OH

Susannah Rose joined the Professional Staff at Cleveland Clinic in 2011, and is currently the Associate Chief Experience Officer & Director of Research in the Office of Patient Experience. She is an Assistant Professor at Cleveland Clinic’s Lerner College of Medicine and in the Department of Bioethics at Case Western Reserve University, where she teaches healthcare economics, population- based bioethics, and international comparative health policy. She is also an Instructor at Harvard University’s T.H. Chan School of Public Health, where she teaches public health ethics. She received her Ph.D. from Harvard University’s Health Policy Program (with a concentration in Ethics) in 2010.

Dr. Rose was a National Institute of Mental Health (NIMH) pre-doctoral research fellow; a Harvard Edmond J. Safra Center for Ethics Graduate Fellow; a Safra post-doctoral lab fellow; and she was also a pre- and post-doctoral fellow at Massachusetts General Hospital, sponsored by the National Cancer Institute (NCI) through the Program in Cancer Research Outcomes Training (PCORT). Prior to her doctoral studies, she earned an MS in Bioethics from Union College/Albany Medical Center in 2006, and a MS in Social Work from Columbia University in 1998. Dr. Rose worked as a clinical social worker and researcher at Memorial Sloan-Kettering Cancer Center in New York City. During her career,

Dr. Rose has received multiple mentorship and teaching awards. She has published two books focused on helping patients and family members cope with cancer, and she has published and presented in academic venues on topics related to technology diffusion in healthcare, conflicts of interest in medicine, health policy ethics, and bioethics. Her publications have appeared in high- ranked peer-reviewed journals, such as: JAMA Internal Medicine, Journal of General Internal Medicine (JGIM), The Journal of Clinical Oncology (JCO), The New England Journal of Medicine (NEJM), PLOS One and The Hastings Center Report, and her book chapters on health policy ethics and end of life care have been published by the Oxford University Press. She frequently presents at peer-reviewed national and international conferences, and is invited to speak at conferences all over the world.

Her current research focuses upon testing the impact of innovations in technology and communication interventions on health outcomes and patient satisfaction, and developing big-data approaches to improve patient experience. Dr. Rose’s research has been generously funded by multiple funding sources, including Harvard University’s Edmond J. Safra Center for Ethics, NIH’s Clinical & Translational Science Collaborative (CTSC) at Cleveland Clinic & Case Western Reserve University, and The Greenwall Foundation, in addition to internal Cleveland Clinic funding sources.